Coronavirus Frequently Asked QuestionsWe want to assure you that we are taking the precautions necessary to ensure both our patients and staff are safe. Please read below as our questions and answers are updated often.
Have a question? Here are some answers.
I feel sick, what should I do?
Call your health center, please do NOT come in unless instructed to do so. We will have clinical staff available to talk to you by phone.
Are you testing for COVID-19?
Yes but patients do not need to enter the health center for a test. We are screening our patients with COVID-19 symptoms by phone and using virtual visits. If a test is needed, all of our health centers are set up for “drive-up” testing in our parking lots allowing them to socially distance from other patients and staff.
I have an upcoming medical or dental appointment, not related to Coronavirus. Should I come in?
For medical appointments, the answer is yes. Patients should call in advance to confirm whether they will be seen in person or virtually. For dental, we made a temporary adjustment to our services. At this time, we will NOT be doing routine or non-urgent dental procedures such as oral exams and dental cleanings. We will, however, provide services to patients to relieve severe dental pain and/or risk of infection. If you have any questions, just give us a call at (315) 781-8448.
Should I wear a mask when I come to the health center?
Absolutely. All patients and staff are required to wear a mask and if you don’t have one, we’ll provide you with one.
Will patients be screened when they enter the health center?
Yes! Patients will be asked a series of questions such as travel history and symptoms. Their answers will determine our next steps. We will be separating sick patients with symptoms and placing them in a private room as quickly as possible.
Can I schedule a Telehealth or virtual visit instead of going to a health center?
Of course! You can be seen by a provider without going to the health center for certain medical conditions. Telehealth technology uses the power of the internet to deliver a medical consultation directly to you! You can use your smartphone, tablet, or computer to see and talk with your provider from the safety of your home. It can also be used for behavioral health visits with a therapist. To learn more about Telehealth, please watch this video:
What medical conditions can be evaluated by using virtual visits?
Many medical conditions can lend themselves to being evaluated by virtual visits but please call your provider to see if this type of appointment is right for you.
Are you seeing kids for well-child visits and school physicals?
We are currently seeing kids up to age 18. It’s more important than ever that your kids receive their routine physicals and recommended vaccines. Call for an appointment at (315) 781-8448.
What can you do to help?
Please arrive at your scheduled appointment time, no need to arrive early. Come to your appointment alone, if possible. If you have a short wait time before your appointment, practice social distancing in the waiting area by maintaining a minimum of six feet between yourself and other people.
Frequently Asked Questions Translated to Spanish.
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Important information about Coronavirus.
Learn more about how the virus spreads: https://www.cdc.gov/coronavirus/2019-ncov/prepare/transmission.html
How to protect yourself: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
World Health Organization (WHO) Short FAQ Video: https://youtu.be/OZcRD9fV7jo
More Frequently Asked Questions about the Coronavirus
Can I communicate online instead of calling the health center?
Yes! If you have a Patient Portal account, this is an excellent time to use it by going to our website and clicking on Patient Portal at the top of the homepage. If you’d like to set up a Patient Portal account, email us at firstname.lastname@example.org and you’ll be contacted by the clinical staff.
What are we doing at our health centers to protect our patients and staff?
We want to assure you that we are taking the precautions necessary to ensure both our patients and staff are safe. We are following OSHA guidelines for infection control including extensive cleaning procedures to protect all. After patients leave, we clean frequently touched surfaces using EPA registered disinfectants.
We are screening our patients asking them qualifying questions, and if they have symptoms, separating these patients and placing them in a private exam room as quickly possible. Afterward, we are disinfecting the exam rooms.
In addition, we are limiting the number of people in our waiting rooms to 20 and expediting rooming procedures so that patients are moved to patient care areas more quickly, as they come available.
Further protection is provided by using personal protective equipment (PPE) such as masks, gloves, gowns, and goggles when needed. And we are emphasizing hand hygiene and cough etiquette.
If anyone thinks they may have the Coronavirus, we ask that they NOT come into the health centers but instead, give us a call at (315) 781-8448.
Lastly, we are working with the NYS Department of Health (NYSDOH) and Center for Disease Control (CDC) so that we’re abreast of all developments and are ready to adjust as needed.
What other ways can I get medical care without coming into the health center?
Patient Portal – if you’re already signed up to use the Patient Portal, please do so. We have staff managing the site for any questions and will get back to you quickly during business hours. If you’d like to set up a Patient Portal account, email us at email@example.com and you’ll be contacted by one of our staff members.
How can I maintain good oral health during this time?
COVID-19 can be spread through coughing and sneezing so this is an important topic. Keeping good oral health and practicing cough etiquette during this time can reduce the chance of the virus spreading. We recommend rinsing your mouth with 1% peroxide or Listerine for 30 seconds daily.
I have questions regarding the Coronavirus, how can I get them answered?
You have several options and we’d recommend that you try one of these prior to coming to our health centers:
Call the Coronavirus Hotline. If you have questions about the virus that isn’t specific to your health situation, your first option is to call the Novel Coronavirus Hotline which is run by the NYS Department of Health (NYSDOH) 24/7 at 1-888-364-3065 or visit their website
Call our health centers. You can also call our health centers at (315) 781-8448, however, you should be aware that wait times may be longer due to high call volume.
Patient Portal. You can ask questions, make appointments, or check lab results through the online Patient Portal. If you’re already signed up to use the Patient Portal, please use it by accessing it through our website. We have staff managing the site for questions and will get back to you quickly during business hours. If you’d like to set up a Patient Portal account, email us at firstname.lastname@example.org and you’ll be contacted by one of our staff members.