Have a question? Here are some answers.

I feel sick, what should I do?
Call your health center, please do NOT come in unless instructed to do so. We will have clinical staff available to talk to you by phone.

Are you testing for COVID-19?
Yes, but only if you are a patient of record at Finger Lakes Community Health. If you are a patient, you do not need to enter the health center for a test. We are screening our patients with COVID-19 symptoms by phone and using virtual visits. If a test is needed, all of our health centers are set up for “drive-up” testing in our parking lots allowing them to socially distance themselves from other patients and staff. 

Can I be tested if I do NOT have symptoms?
Yes, you can be tested if you don’t have symptoms and are a Finger Lakes Community Health patient of record. Then you should call your health center for an appointment to get tested. If you are not a patient of record, please contact your Primary Care Physician or local health department. If you are looking for testing because you are traveling or having surgery or a procedure, please make sure you know exactly what test is needed (PCR, antigen, etc.) and the timeline for your testing.

I have an upcoming medical appointment, not related to the Coronavirus. Should I come in?
Yes. If you have not been exposed to anyone with COVID-19 and are not experiencing any COVID-19 symptoms (Reference CDC list here). If you are experiencing symptoms or have been exposed to someone with COVID-19, please call our office at (315) 781-8448, as virtual options are also available.

What is Long COVID-19 and how can I find out more about it?

Your first step is to talk with your provider if you think you have Long COVID-19. Here are two videos, in English and Spanish, to help you learn more. Some people have symptoms of extreme tiredness, heart palpitations, and dizziness but there are many others. 

How do I remain safe when going for a dental appointment?
All dental staff is wearing masks and having their temperature checked daily just like the medical staff. Patients will also be asked screening questions in advance. For dental services, appropriate PPE (such as masks, shields, gloves, and gowns) may be worn during a procedure or cleaning.

How do I remain safe when going to the health center? Are masks required?
Masks are recommended but not required. If you don’t have one, we’ll provide you with one. In addition, patients will be asked a series of screening questions such as travel history and symptoms. Their answers will determine our next steps. We will be separating sick patients with symptoms and placing them in a private room as quickly as possible.

Can I schedule a Telehealth or virtual visit instead of going to a health center?
Of course! You can be seen by a provider without going to the health center for certain medical conditions. Telehealth technology uses the power of the internet to deliver a medical consultation directly to you! You can use your smartphone, tablet, or computer to see and talk with your provider from the safety of your home. It can also be used for behavioral health visits with a therapist. To learn more about Telehealth, please watch this video:

What medical conditions can be evaluated by using virtual visits?
Many medical conditions can lend themselves to being evaluated by virtual visits but please call your provider to see if this type of appointment is right for you.

Are you seeing kids for well-child visits and school physicals?
Yes! It’s more important than ever that your kids receive their routine physicals and recommended vaccines. Call for an appointment at (315) 781-8448.

What can you do to help?
Please arrive at your scheduled appointment time. Come to your appointment alone, if possible. If you have a short wait time before your appointment, practice social distancing in the waiting area by maintaining a minimum of six feet between yourself and other people.