For 24/7 care, call us at (315) 781-8448. Hearing/speech disabilities, please call 711.


Now you don’t have to come to the health center to see your provider or travel to receive out-of-town specialty care. Innovative telehealth technology uses the power of the internet to deliver a medical consultation direct to you!

What is telehealth and how will it benefit you?

As a Finger Lakes Community Health (FLCH) patient, you will have an opportunity to use telehealth services in two ways.  First, telehealth is a way for you to receive  medical conultations from our providers instead of coming to the health centers.

When  telehealth or video visits are used for primary care, it is typically for non-urgent medical conditions. It can also be used for behavioral health visits with a therapist. Please call the health centers to get more details at (315) 781-8448.

Second, telehealth is also used for appointments with out-of-town specialists to evaluate and diagnose you from a distance. In this case, you simply come to the health center and we conduct the appointment using HIPAA compliant video equipment with your provider.

Telehealth also enables physicians in different locations to consult with each other on your condition. It even has video and monitoring technology that enables the specialist to examine the ears and mouth, or listen to the heartbeat of a patient without being in the same room. Telehealth is not only convenient for patients and doctors, it reduces visit costs and improves the quality of care.

Watch this video for one patient’s story on the benefits of telehealth.

How to receive telehealth services.

If you’d like to use telehealth for specialty services, be sure to inquire with your healthcare team at our health centers. In addition to your provider, our community health workers or patient navigators can help make telehealth part of your healthcare solution.

Telehealth services we provide:

  • TelePediatric Dentistry
  • TelePsychiatry – Adult
  • TelePsychiatry – Child
  • TeleMental Health (LCSW)
  • Digital Retinopathy Screenings
  • TeleRD (Nutrition)
  • TelePediatric Neurology
  • TeleHIV/AIDS Care
  • TeleHCV (HepC)
  • TelePrEP (Pre-Exposure Prophylaxis)
  • TeleTAC (Treatment Adherence Counseling)
  • TeleLGBTQ (Hormone Therapy)
  • Interpretation Services

Telehealth services

Everyone is talking about telehealth, but what is it, exactly? Telehealth uses today’s internet and video technology to connect you to your healthcare provider from a remote location. You no longer have to travel or take additional time off work to see a specialist. You simply come to the Finger Lakes Community Health center near you. Depending on the service, you can talk to your remote provider in real time during your visit, or have a photograph taken for them to review later.

Without leaving one of our health centers, you can have an initial consultation with a specialist, do a preliminary exam, or talk with a therapist. Patients use telehealth daily at our health centers for services such as pediatric dentistry, behavioral health, pediatric neurology, psychiatry, nutrition, and diabetic retinopathy. All telehealth services are completely confidential.

One of the greatest benefits of telehealth is better continuity of care. Our providers work hand in hand with specialists, which leads to better communication and outcomes. Telehealth can save you time and money, and several of our patients have stated they prefer telehealth visits to in-person visits!

Five reasons why you should consider telehealth

by Sirene Garcia, Director of Special Programs, Finger Lakes Community Health.

Call the health center nearest you for an appointment today!