Everyone is welcome!
Finger Lakes Community Health (FLCH) puts our patients first. We celebrate diversity and strive to create an environment where our patients feel welcome no matter their language barriers, disabilities, race, religion, color, or sex. Everyone is welcome here!
We believe everyone has the right to get the best of care and that’s our goal. To accomplish this, we provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free language services to people whose primary language is not English including qualified interpreters and information written in other languages
If you need these services, please let us know when you schedule your next appointment with Finger Lakes Community Health.
If you believe that FLCH has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, or by email. Here’s our contact information:
Cultural Competency Program Manager
Finger Lakes Community Health
PO Box 423
Penn Yan, NY 14527
Phone: 315-531-9102
Fax: 315-531-9103
Email: 1557@flchealth.org
Filing a civil rights complaint
You can also file a civil rights complaint with the U.S. Department of Health and Human
Services, Office for Civil Rights, through the Office for Civil Rights Complaint Portal, available on
this website.
Or by mail or phone at:
US Department of Health and Human Services
Office for Civil Rights
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available here.
Nondiscrimination Notice
The U.S. Department of Health and Human Services (HHS) complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity). HHS and Finger Lakes Community Health (FLCH) do not exclude people or treat them differently because of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity)
HELPFUL LINKS
Finger Lakes Community Health puts our patient’s privacy and security first. That’s why we take corporate compliance seriously. We are here to be sure that every employee within this organization strives to prevent, detect, and resolve activity that could lead to fraud, waste, or abuse.
Please see our HIPAA Privacy Notices in English and Spanish, our Patient’s Rights information, and our Corporate Compliance Plan.